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Domestic Shipping:
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Delivery Time: Standard shipping usually takes 3-7 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day.
- Shipping Costs: hipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. For more information, please contact our team at sales@nelsonmedicalpro.com.
International Shipping:
- Availability: We ship to many countries worldwide. If your country is not available as a shipping option at checkout, please contact our customer service team for assistance.
- Processing Time: International orders are typically processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer various international shipping options, including standard and express shipping. The available methods and delivery times will vary based on the destination.
- Delivery Time: Delivery times for international shipments vary by destination and shipping method. Standard international shipping usually takes 7-21 business days, while express shipping takes 3-7 business days.
- Shipping Costs: hipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. For more information, please contact our team at sales@nelsonmedicalpro.com.
Tracking Your Order:
- Tracking Number: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
- Order Status: You can also check the status of your order by logging into your account on our website and visiting the “Order History” section.
Important Information:
- Incorrect Addresses: Please ensure that the shipping address is correct at the time of placing your order. NELSON Medical Pro is not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.
- Customs and Duties: For international orders, customs duties, taxes, and other fees may be applied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs. please contact our team at sales@nelsonmedicalpro.com.
Returns and Exchanges:
- Return Policy: We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. The item must be in its original condition and packaging. Some restrictions may apply.
- Return Process: To return a product, please contact our customer service team to receive a return authorization and instructions. Ensure that the product is in its original packaging and condition. Once we receive and inspect the returned item, we will process a refund to your original payment method.
- Exchanges: If you need to exchange a product for a different item, please contact our customer service team. We will assist you in processing the exchange and ensuring you receive the correct product.
Contact Us:
For any questions or concerns about shipping, please contact our customer service team at sales@nelsonmedicalpro.com. We are here to help ensure your order arrives safely and promptly.