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Return Policy: At NELSON Medical Pro, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return process.
Eligibility:
- Items must be returned within 30 days of receipt.
- Products must be in their original condition and packaging, unused, and free from damage.
- Certain items, such as custom orders or special-order products, may not be eligible for return. Please contact our customer service team for details on specific products.
Return Process:
- Request a Return Authorization:
- Contact our customer service team at returns@nelsonmedicalpro.com to request a Return Authorization (RA) number. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Prepare Your Return:
- Include a copy of your original invoice and the RA number inside the package.
- Securely pack the item(s) in their original packaging to prevent damage during shipping.
- Ship Your Return:
- Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.
Refunds:
- Once we receive and inspect your returned item(s), we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Please note that original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Exchanges:
- If you need to exchange an item for a different product, please contact our customer service team. We will assist you in processing the exchange and ensuring you receive the correct product.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately at returns@nelsonmedicalpro.com. We will arrange for a replacement or refund and cover any return shipping costs.
Non-Returnable Items:
- Custom or special-order products
- Items that have been used or altered
- Clearance or final sale items
Contact Us: For any questions or concerns about our return policy, please contact our customer service team at returns@nelsonmedicalpro.com. We are here to assist you and ensure your satisfaction with our products.