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Frequently Asked Questions
General Information
What types of medical equipment do you offer?
We offer a wide range of medical equipment including diagnostic equipment, surgical instruments, patient monitoring systems, laboratory equipment, medical imaging devices, therapeutic devices, emergency medical equipment, and home healthcare equipment.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please contact our customer service team for more information.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to track the status of your delivery.
What sets NELSON Medical Pro apart from other medical equipment suppliers?
NELSON Medical Pro is committed to providing high-quality, reliable, and innovative medical equipment. We prioritize customer satisfaction, offer competitive pricing, and provide exceptional support and service. Our extensive product range and expertise make us a trusted partner in the healthcare industry.
For any other questions or concerns, please do not hesitate to contact us at sales@nelsonmedicalpro.com. We are here to help!
Product Information
Do your products come with a warranty?
Yes, most of our products come with a manufacturer’s warranty. The warranty period and coverage vary depending on the product. Please refer to the product description for specific warranty information.
Can I request a product demonstration or trial?
Yes, we offer product demonstrations and trials for certain equipment. Please contact our sales team at sales@nelsonmedicalpro.com for more information and to schedule a demonstration.
Do you offer custom solutions or equipment?
Yes, we can provide custom solutions and equipment to meet your specific needs. Please contact our sales team to discuss your requirements and explore available options.
Shipping and Returns
What is your return policy?
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. The item must be in its original condition and packaging. Some restrictions may apply.
How can I return a product?
To return a product, please contact our customer service team to receive a return authorization and instructions. Ensure that the product is in its original packaging and condition.